Special Issue:
Through fires and catastrophe, be human first

Every crisis is our chance to bring calm, clarity, and compassion.

-Asia

{{contact.first_name}}, wherever you are, I hope you're well.

The fires raging through Los Angeles right now are an "in my face" reminder of how quickly life can change. The image above is/was my close friend Christine's house. :-(

In our school district alone, 22 students and 23 staff members have lost their homes. The fires continue to rage, and even for those of us whose homes are still standing, the disruption is profound.

My own family is safe, and my power was restored yesterday - but navigating the debris and uncertainty has reminded me just how hard it is to focus when life feels turned upside down.

As leaders, we try to hold steady in the storm. But how do we support our teams when their lives are in crisis, whether from a fire, a personal loss, or another unexpected catastrophe?

I wanted to share a few ways you can lead with care during a crisis:

1. Be human

Your team isn’t just dealing with logistics - they’re carrying emotional weight. It's tempting to try to operate like it's business as usual in hopes that the consistency is supportive enough, but we need to connect to our team's humanity first. Acknowledge it. A simple, "I know this has been a tough time for many of you - how are you holding up?" can make a world of difference.

2. Reset expectations

Recognize that productivity is probably going to dip, mistakes are going to be made, and emotions might run high - and that’s all okay. Be clear about what’s essential versus what can wait, and give people permission to focus on what matters most.

3. Offer resources

A quick search with a clear mind can yield valuable resources that a team member in the thick of it doesn't think to pursue. Whether it’s directing team members to mental health support, temporary housing options, or just letting them know you’re available to brainstorm solutions, please make sure they know they’re not alone.

4. Stay calm and lead

Even if you don’t have all the answers (you aren't supposed to btw), your calm and consistent presence is a source of reassurance. Being there - whether in the office or virtually, makes a huge difference.

5. Please don’t forget about yourself

Crisis leadership takes a toll. I just had to keep my family together when the air outside was unbreathable, and we were living with no power. In the grand scheme of things, my family and I are so very lucky. Even then, I feel the effects on my body, my sleep, and my peace of mind. I drove into downtown LA to get into a yoga class to try to feel a little centered and grounded. It helped. Plus, I can't overstate the value of a hot shower!

Be sure you’re checking in with your own emotional and physical needs, too. Your team and family need you at your best - not burned out and depleted.

The bottom line? Leadership during a crisis is less about solving problems and more about staying connected with your humanity and creating space for it.

If you’re facing this right now, you’re absolutely not alone. Hit reply - Let me know how you're doing and how I can help.

Stay safe and take care of yourself,

Asia